• http://www.bpovoice.com/
• http://www.vocalcom.com/advanced-debt-collection-software/debt-collection.html
• http://debtcollectinfo.blogspot.com/2008/08/scripts-and-beginnings.html
• http://stopcollector.com/1fc-collection-call-script.php
• http://www.articlesbase.com/finance-articles/debt-collection-techniques-420145.html
• http://www.thebklawyer.com/thebkblog/2007/02/13/understand-the-psychology-of-debt-collection-tactics-and-avoid-being-manipulated/